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Customerpurchasebuying experiencecustomer journey

Post-Purchase Feedback

Capture the end-to-end buying experience from discovery through to delivery.

7 questions~10 min to complete1 adaptive branch

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Create a draft interview from this template, then customize it before publishing.


Questions

1.

What prompted you to make this purchase?

What problem were you trying to solve, or what opportunity were you acting on?

Long textRequired
2.

How did you find out about us?

Multiple choiceRequired
3.

How easy was the purchasing process?

1 = very difficult, 5 = effortless.

Rating scaleRequired
4.

Did the product or service meet your expectations?

Yes / NoRequired

If answer is "No" → skip to Q5

If answer is "Yes" → skip to Q6

5.

What fell short of your expectations?

Be specific — what did you expect and what did you get instead?

Long textRequired
6.

How likely are you to purchase from us again?

0 = definitely not, 10 = definitely yes.

Rating scaleRequired
7.

What would you tell a friend or colleague about us?

Imagine recommending us — or warning someone away. What would you say?

Long textOptional

What you'll get

After each completed session, Mayetik generates a structured AI summary. Here's an example of the output format — the actual content reflects each respondent's answers.

Sample AI summary

Key themes from this session

The respondent's answers highlighted three recurring themes — each supported by specific examples drawn from their experience. The summary captures what was said, not what was expected.

Standout insights

Two responses stood out as unusually detailed and pointed to an area worth following up on. The full text of each answer is preserved below the summary.

Suggested next steps

Based on the patterns in this session, the AI identified three concrete actions for the project team to consider. These are drawn directly from the respondent's own suggestions.

Generated from 7 questions · ~10 min session


Ready to start from this template?

The template will be created as a draft interview, so you can adjust the title, questions, and wording before publishing.