Frequently asked questions

The trial gives you 30 days and up to 100 interview responses. You get full access to every feature — AI knowledge briefs, adaptive questioning, cross-interview synthesis, Ask Mayetik, public questionnaires, multi-language support, and the template library. No credit card required.

You'll see an expired banner and won't be able to start new interview sessions. Your existing data — interviews, responses, and briefs — remains intact. Contact us to upgrade to a Team or Pro plan to continue.

Yes — email us at hello@mayetik.com and we'll find the right arrangement.

It depends on the interview type. For private interviews sent via invitation, participants sign in with the same email the invitation was sent to — no separate registration step. For public questionnaires (shareable link), no account or sign-in is required; respondents answer directly in their browser.

Only Project Admins and Project Owners can view responses and briefs. Participants can only see their own brief. System Admins have access to all data on the platform. Participants cannot see each other's answers.

No. Voice recordings are transcribed immediately using OpenAI Whisper and then discarded — only the transcribed text is saved with the participant's answer. The audio file never touches Mayetik's database.

Yes — if you completed the interview as a signed-in participant, Mayetik sends you an email ('Your knowledge brief is ready') with a link to view it once generation finishes, usually within 30 seconds of completing the interview. If you responded to a public questionnaire without an account, the brief is shown on the completion screen but no email is sent.

Yes. Enable Public Questionnaire mode on any interview to generate a shareable link. Anyone with the link can respond without creating an account or signing in. Responses are attributed to 'Anonymous' in the responses dashboard.

When a participant completes an interview, Mayetik sends their answers to an AI model with a structured prompt that synthesises themes, key insights, and recommendations into a readable prose document. The brief is generated automatically — no manual review step is needed before it appears.

GPT-4o-mini by default. You can configure a different model or a compatible API endpoint (such as Ollama or Azure OpenAI) via environment variables — useful if you want to keep data on-premises or use a different provider.

No. Mayetik is a structured form, not a conversational AI. Participants answer questions at their own pace; the AI's role is to synthesise their written or transcribed answers into a brief after completion. This keeps the experience predictable and the data structured enough to compare across participants.

Ask Mayetik indexes each completed brief as a semantic vector. When you submit a question, it's compared to the index, the most relevant briefs are retrieved, and the AI synthesises an answer with citations linking back to individual sessions. It requires the pgvector PostgreSQL extension, which is installed automatically on Railway production deployments.

Interview Studio is an AI assistant built into Mayetik that helps you design a complete interview from a plain-language description. Describe your research goal, audience, and desired length in a chat message — Studio generates questions with types, hints, and branching logic. You can refine the design through follow-up messages before applying it to the interview with one click. Studio is available on any interview that is still in draft status (the Studio ✦ tab on the interview detail page). Applying a Studio design replaces any existing questions, so review it carefully before confirming.

The Readiness Review is an AI-powered quality check you can run on any interview before publishing. Open the interview detail page and click the Readiness tab, then click Run readiness review. Mayetik scores the interview from 0 to 100 across 8 design criteria — Audience Fit, Goal Coverage, Branch Logic, Low-Fit Detection, Summary Readiness, Admin Usefulness, Tone & Privacy, and Length & Friction — and returns a status (Ready, Needs edits, or High risk). The report includes a prioritised issues list with suggested fixes, and a set of suggested questions you can copy and add manually. The review is advisory only — it does not automatically edit the interview or block publishing.

Mayetik can import SurveyJS-format JSON files, which it auto-detects and converts. For SurveyMonkey, Typeform, and Google Forms, you would need to export to SurveyJS format first — or recreate the interview using Mayetik's template library or Interview Studio (an AI-assisted question design tool).

16 types: Text, Short Text, Multiple Choice, Yes/No, Multi-Select, Rating Scale, Number, Slider, Date, Time, Email, Address (with optional USPS verification), Signature, File Upload, Location, and Ranking.

Yes — branch rules let you route participants to different follow-up questions depending on their answers. Conditions include equals, not equals, less than, greater than, contains, and is empty / not empty. You can also mark a question as terminal, which ends the interview immediately when the participant reaches it.

The Mayetik Guide is a free AI advisor available on ChatGPT (no Mayetik account required). Describe your role, team, and goals and it recommends specific use cases and interview types suited to your situation. It can also hand you off directly to Interview Studio with your context pre-loaded. Find it linked from the Mayetik homepage, the template library, and the Content Intelligence page.

Yes. Interview responses export as CSV from the per-interview responses page — one row per session with columns for respondent, email, date, duration, and every question. Individual knowledge briefs download as Markdown files from the session detail page. Intake Form records export as CSV or JSON from the form builder's Records tab.

Not natively in v1. For webhook-based integrations, Intake Forms support a configurable webhook that POSTs a signed JSON payload to any URL when a record is completed — useful for connecting to Zapier, Make, or any HTTP endpoint. For interview data, integrations are on the roadmap.

Both work without a respondent account, but they serve different purposes. A Public Questionnaire is based on Mayetik's standard interview flow — one structured question at a time with multiple choice, rating scale, and text fields. An Intake Form uses a conversational AI chat to collect a set of named data fields through free-form dialogue, then extracts the values automatically. Intake Forms are better for unstructured collection (e.g. 'tell me about your situation'); Public Questionnaires are better for structured surveys.

You define a list of fields when building the form — each with a label, a snake_case key, a type (text, email, date, etc.), and optional hints. The AI is given these fields as a schema and guides the conversation until all required fields are collected or the respondent indicates they don't have the information.

Yes. The form builder provides an embed snippet (an iframe) alongside the share URL. Paste it into any page. Respondents fill out the form without leaving your site.

The extraction pass runs after every AI reply. If a value can't be confidently extracted, it remains missing and the AI will ask again in a natural way. The conversation ends when all required fields are collected — or the respondent gives up and closes the tab, in which case the record is marked 'incomplete' after 30 minutes of inactivity.

Yes. Enter a Webhook URL in the form's Settings tab. Mayetik will POST a signed JSON payload to that URL on each completion. The payload is signed with HMAC-SHA256 using your optional webhook secret — verify the signature on your server using the X-Mayetik-Signature header. Use 'Send test ping' to verify the endpoint before going live.