Rate and reflect on a support interaction — resolution, effort, and improvement areas.
What issue brought you to support today?
Briefly describe the problem you needed help with.
Was your issue resolved?
→ If answer is "No" → skip to Q3
→ If answer is "Yes" → skip to Q4
What still needs to be addressed?
Help us understand what is still outstanding so we can follow up.
How would you rate the quality of the support you received?
1 = very poor, 5 = excellent.
How easy was it to get the help you needed?
Consider how easy it was to reach us, explain the problem, and get to a resolution.
What could we do to improve our support experience?
Any feedback — big or small — helps us do better.
After each completed session, Mayetik generates a structured AI summary. Here's an example of the output format — the actual content reflects each respondent's answers.
The respondent's answers highlighted three recurring themes — each supported by specific examples drawn from their experience. The summary captures what was said, not what was expected.
Two responses stood out as unusually detailed and pointed to an area worth following up on. The full text of each answer is preserved below the summary.
Based on the patterns in this session, the AI identified three concrete actions for the project team to consider. These are drawn directly from the respondent's own suggestions.
Generated from 6 questions · ~5 min session