{
  "title": "NPS Follow-Up",
  "description": "Dig into the reasons behind a Net Promoter Score and capture specific improvement areas.",
  "language": "en",
  "questions": [
    {
      "hint": "0 = not at all likely, 10 = extremely likely.",
      "text": "How likely are you to recommend us to a friend or colleague?",
      "type": "rating_scale",
      "order": 1,
      "options": {
        "max": 10,
        "min": 0
      },
      "required": true
    },
    {
      "hint": "What single factor most influenced your rating?",
      "text": "What was the main reason for the score you gave?",
      "type": "text",
      "order": 2,
      "required": true
    },
    {
      "hint": "Think about a concrete moment — a conversation, a product interaction, or a result you got.",
      "text": "What specific experience or interaction most influenced your score?",
      "type": "text",
      "order": 3,
      "required": true
    },
    {
      "hint": "Tell us what you value most about working with us.",
      "text": "What do we do particularly well?",
      "type": "text",
      "order": 4,
      "required": false
    },
    {
      "hint": "Even small changes are worth mentioning — there are no wrong answers.",
      "text": "What could we do differently to improve your experience?",
      "type": "text",
      "order": 5,
      "required": false
    }
  ]
}